• Coming Soon: SamCERA's New Website and URL!
• Introducing Multi-Factor Authentication
• Protect Your Account: Stay Safe From Scams and Fraud
• Reminder: Stronger Password Requirements

We're excited to announce the launch of our new website at www.samcera.gov at the end of June. We’re updating our URL to align with a broader effort to strengthen trust and security in government websites. The new .gov address confirms you’re accessing a verified, official government resource.

Designed with members in mind, the new site makes it easier than ever to find retirement information, access resources, and stay up to date with the latest SamCERA news.

Please update your bookmarks - our new official web address is www.samcera.gov.

What's New:

• Improved user experience with a cleaner, more intuitive design
• Mobile-friendly and fully responsive
• Streamlined navigation with easy to use menus
• Translation available in 17 languages
• Accessibility that meets modern standards, making content easier to access for everyone
• New features like event sign-ups, interactive maps with directions, and more!

Note: Although our official website URL is changing, our emails will continue to come from @samcera.org for the time being.

Have feedback about the new website?
We're always looking to improve your experience. Let us know how we're doing by emailing communications@samcera.org.

As part of our ongoing commitment to keep your information secure, we recently introduced Multi-Factor Authentication (MFA) on the MySamCERA member portal and mobile app. Visit the member portal at its new URL - www.mysamcera.gov.

What is MFA?
MFA is a secure login process that requires you to verify your identity using two steps instead of just a password. This extra layer of protection makes it much more difficult for unauthorized individuals to access your account - even if your password has been stolen or guessed.

How does it work? Beginning June 2, 2025, when you log in to the member portal:

1. Enter your username and password.
2. Choose to receive your verification code via text or phone call.
3. Enter the code to complete your login and access your MySamCERA account. (SamCERA staff will never ask for this code.)

Note: Message and data rates may apply depending on your mobile service provider.

What if I do not receive a verification code?
Only members who have a registered account on MySamCERA will receive a verification code. If you have an existing account and have not received your verification code, please contact us at 650-599-1234.

How do I update my phone number?
Active members can update their phone number in Workday. This change will take one day to go into effect.

Am I required to use MFA?
Yes, you must use MFA to access your MySamCERA account. This added layer of security makes your account more secure than using a password alone.

Learn more about MFA
Visit www.samcera.gov/MFA to learn more about multi-factor authentication for your MySamCERA account.

At SamCERA, your retirement security is a top priority. As online scams and phishing attempts become more sophisticated, it's important to stay vigilant and know how to protect your account.

Be on the lookout for:

• Suspicious emails, texts, or messages that ask for personal information
• Urgent requests to click on unfamiliar links or to verify your identity
• Promises of benefits or account help in exchange for payment or sensitive details

Remember:

• SamCERA will never ask you for your MySamCERA login password or your MFA verification code.
• Never click on links or respond to messages if you're unsure about the source.
• If something doesn't feel right, don't engage. Contact us directly using the official contact information on our website.

Protect your account by:

• Using a strong, unique password and update it regularly
• Bookmarking our official site to avoid fake or spoofed versions
• Staying informed about common scam tactics

Not sure if a message is real?
We're here to help. Contact SamCERA directly to verify any communication from us that you're unsure about before taking any action. By staying alert and cautious, you can help keep your retirement account secure.

What we're doing to help protect you:
To enhance the security of your MySamCERA account, we've implemented the following security measures:

• Strong password requirements to ensure your account is better protected against unauthorized access
• Multi-factor authentication (MFA) was recently enabled to add an extra layer of protection whenever you log in to your account

These improvements are part of our ongoing commitment to keep your information safe. If you ever need assistance or have questions, our team is here to help!

Tip: If you believe that you've been the victim of phishing or other form of cyber fraud, report it to your local law enforcement agency immediately and contact the three major credit bureaus - Equifax, Experian, and TransUnion.