As part of our ongoing commitment to keep our member’s information secure, we are introducing Multi-Factor Authentication (MFA) on the MySamCERA member portal and mobile app.

What is MFA?

MFA is a secure login process that requires you to verify your identity using two steps instead of just a password. This extra layer of protection makes it much more difficult for unauthorized individuals to access your account – even if your password has been stolen or guessed.

How does it work?

Beginning June 2, 2025, when you log in to the member portal:

1. Enter your username and password as usual.
2. You then choose how to receive the 6-digit verification code – either by text message or an automated phone call.
3. Enter the code to complete your login and access your MySamCERA account.

Note: Message and data rates may apply depending on your mobile service provider.

Am I required to use MFA?

Yes, you must use MFA to access your MySamCERA account. This added layer of security makes your account more secure than using a password alone.

What if I do not receive a verification code?

Only members who have a registered account on MySamCERA will receive a verification code. If you have not set up your account, yet, follow these instructions:

• Active Member - Register for a New Account
• Retired Member – Register for a New Account

If you have an existing account and have not received your verification code, please contact us at 650-599-1234.

How do I update my phone number?

Active members can update their phone number in Workday. This change takes one day to go into effect.

Retired and Inactive members can submit a Change of Address form to update their phone number.