Learn About Multi-Factor Authentication for MySamCERA
As part of our ongoing commitment to keep our member’s information secure, we are introducing Multi-Factor Authentication (MFA) on the MySamCERA member portal and mobile app.
What is MFA?
MFA is a secure login process that requires you to verify your identity using two steps instead of just a password. This extra layer of protection makes it much more difficult for unauthorized individuals to access your account – even if your password has been stolen or guessed.
How does it work?
Beginning June 2, 2025, when you log in to the member portal:
- Enter your username and password as usual.
- You then choose how to receive the 6-digit verification code – either by text message or an automated phone call.
- Enter the code to complete your login and access your MySamCERA account.
Note: Message and data rates may apply depending on your mobile service provider.
Am I required to use MFA?
Yes, you must use MFA to access your MySamCERA account. This added layer of security makes your account more secure than using a password alone.
What if I do not receive a verification code?
Only members who have a registered account on MySamCERA will receive a verification code. If you have not set up your account, yet, follow these instructions:
- Active Member - Register for a New Account
- Retired Member – Register for a New Account
If you have an existing account and have not received your verification code, please contact us at 650-599-1234.
How do I update my phone number?
Active members can update their phone number in Workday. This change takes one day to go into effect.
Retired and Inactive members can submit a Change of Address form to update their phone number.